Breaking a hard problem into parts, finding the cause, trying options and checking results in an orderly way. This is a general method rather than a narrow technical skill.
No statement on what tools can do has been recorded for this skill yet.
The Hub knows of no registered course, programme or certification for this skill yet.
Note from the research register: Practice with real problems and learning methods such as 5 Whys, 8D and fishbone diagrams.
Register version 1.