Term · General Industry
Customer return
Parts sent back by a customer because they failed or are suspected of failing, whether at the customer's incoming test, on their line or in the field. Each one is logged, analysed and answered with a formal report.
- Also known as
- Return, CQI return
- Type
- Term
- Domain
- General Industry, Fab floor and quality
Notes
Return handling is a contractual process with agreed turnaround times, not simply a technical investigation.
Related terms
Part of the General Industry glossary, with every term in the topic and the lifecycles, tools and standards that use them.
Where it appears on the Hub
Used on 2 pages of the Hub. In each group, the pages that mention it most come first.
Lifecycle stages and gates
Skills
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Last reviewed: not yet reviewed in depth. Entry last updated . The full glossary