EMS Account Manager

Project

Work done for a product or program.

• Own the commercial relationship with assigned key accounts.
• Lead quarterly business reviews and strategic planning.
• Quote and negotiate pricing, volumes and contract terms.
• Coordinate programme, supply chain and plant responses to customer needs.
• Handle escalations and recovery plans.
• Identify new product opportunities within the account.
• Forecast revenue and margin for the account.

Function

Work that keeps the discipline running: methods, tools, suppliers and people.

• Maintain the policies, processes and tools of the function.General
• Keep the function compliant with legal, financial and regulatory requirements.General
• Report the function's performance and improve it over time.General

Project

1. Produce and hand over the role's key deliverables
   • Account plans
   • Quotes and contracts
   • Quarterly business review decks
   • Revenue and margin forecasts
2. Support programsGeneral
   • Agree what each program needs
   • Deliver in time for milestones
3. Manage issuesGeneral
   • Track requests to closure
   • Escalate risks

Function

1. Run the functionGeneral
   • Maintain policies and processes
   • Keep records and controls
2. ImproveGeneral
   • Report performance
   • Lead improvement work