AI Developer Support Engineer

Project

Work done for a product or program.

• Triage and resolve developer support tickets, escalating to engineering with clear reproducers.
• Create tutorials, notebooks and sample applications for common workflows.
• Run workshops, webinars and hackathons for developers and customers.
• Report recurring friction points to product and engineering teams.
• Test documentation and quick-start paths with fresh environments.

Function

Work that keeps the discipline running: methods, tools, suppliers and people.

• Maintain community forums and monitor open-source issue trackers.
• Track support metrics and improve self-service resources.

Project

1. Produce and hand over the role's key deliverables
   • Support responses and knowledge base
   • Tutorials and sample code
   • Workshops and talks
   • Friction-point reports
2. Support programsGeneral
   • Agree what each program needs
   • Deliver in time for milestones
3. Manage issuesGeneral
   • Track requests to closure
   • Escalate risks

Function

1. Run the functionGeneral
   • Maintain policies and processes
   • Keep records and controls
2. ImproveGeneral
   • Report performance
   • Lead improvement work