The log of customer issues escalated beyond normal support, recording why each was escalated, to whom, what was decided and how it was resolved.
Record or register Work product in the Product lifecycle
It makes serious customer issues visible to management and keeps the commitments made to customers tracked, rather than handled through scattered mail, forgotten and escalated again.
The full lifecycle detail, with its charts, flows, tables and every section, is for registered members. Registration is free and takes a minute. You come back to this page afterwards.