The handover of a released derivative from its development team to support: what is supported, by whom, using which platform baseline, with known issues, escalation paths and the platform team's obligations.
Record or register Work product in the Platform and derivative products lifecycle
Support teams inherit products they did not build. The handover gives them what they need and makes clear which issues go back to the platform, so customer problems reach the right team quickly.
The full lifecycle detail, with its charts, flows, tables and every section, is for registered members. Registration is free and takes a minute. You come back to this page afterwards.