The customer's stated expectations for the supplier's development processes: required process scope, capability levels, assessment arrangements, work products and reporting.
Requirements Work product in the Automotive SPICE process and assessment lifecycle
It collects in one place what the customer demands from the supplier's processes, as distinct from product requirements, so planning, tailoring and assessment preparation aim at the right target. Process expectations hidden in contracts and quality manuals are otherwise missed until an audit or assessment exposes them.
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