Used by the decision owner and the reviewers of Performance and improvement review to confirm the entry criteria, the evidence pack, the decisions frozen at the gate, the compliance evidence and the decision record.
MustCustomer performance and scorecards: reviewed, with actions on any customer escalation.
MustProblem solving: closed through to systemic prevention.
MustContingency plans: tested and updated.
MustContinual improvement: progressing against the objectives.
MustDecision frozen here: layered process audit design, confirmed after it has run, with the levels, areas, questions and rhythm recorded.
MustDecision frozen here: problem solving method, with its triggers, formats and response times.
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